terms & conditions

Placing an order automatically means that you approve of below terms & conditions and enter a binding agreement. The below terms & conditions are subject to change at our discretion at any time. 



When the customer places an order via our webshop they make an offer to conclude a purchase agreement. We reserve the right to, in the event if the stock level was incorrect or in the event of unforeseen circumstances, not deliver the requested product(s).
'De dam foundation' reserves the right to adjust or alter the price of our products at our discretion at any given time. The same applies for our right to mention the correct price for an item that was incorrectly stated on the webshop at the time of ordering.
In the case we are unable to deliver the customer is contacted and will be given the opportunity to cancel the order, this in accordance with the terms in the confirmation of order. In the case of an advanced payment your money will be refunded within 30 days. When the product is available for later delivery a new delivery date will be offered. However if is not desirable you will also have the option to cancel the order.



Visa, Mastercard, iDeal, Maestro and American Express are offered type of payments. As soon as your order is submitted, you will receive a notification e-mail with the details and any optional payment options. For any question about your order, feel free to contact us at via our contact page or directly email us to support@dedamfoundation.com. We will reply you within 48 hours.


Shipping & Returns

We will be using PostNL and UPS/DHL (for orders within the European Union) or PostNL and UPS (for orders outside the EU) as our shipping partner. Our rates can be found on our Shipping page. When we dispatch your order you'll a receive a tracking code to follow your order process. As soon as your package(s) is at the sorting center of our shipping partner you will receive a tracking code to follow your order process. We are not responsible for any lost, damaged or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier. We provide many different shipping services. Please select your carrier carefully. Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer.


Return & refund policy

All sales are final on sale items, we do not do price matching or price adjustments. After receiving your merchandise you have the right to open the package and check if everything is there, but the product must be returned in an unused state. The item(s) must be returned to us within 14 days after receiving. The product shall be returned inside all original packaging, price labels etc. without having been tampered with. Please note that, until the product reaches us, you are responsible for it. Also please return the package together with a dispatch number, so we will be able to trace it. The product must be complete with the original sales invoice and return form. 'de dam foundation' is not responsible for return-shipping costs.

Return policy: When the returned merchandise does not meet our requirements we reserve the right to refuse the return or exchange. All the original packaging must be accompanied with the item including accessories, hang tags, authenticity cards, shoe boxes and dust bags, and the item itself must be returned in its original condition. We do not accept shoes that are returned without a box, marked soles, or a damaged box. We will send these back to the customer without granting a refund. 

Return-shipping costs: Customer will be charged for the return-shipping costs. We strongly recommend purchasing tracking and or delivery confirmation. This is because of the fact that you are responsible of the package when it gets lost or otherwise not received.


Exchange Policy

If you want to exchange your product please contact us at support@dedamfoundation.com. Please do this as soon as possible to ensure the desired other colour or size of your product is reserved for you. The maximum amount of days to exchange your product is 14 days after receiving it. All full price items are eligible for a one time exchange. The same term and conditions apply to exchanges as they do to returns. Note that extra shipping costs may apply to an exchange.



All the content found on the website and webshop of 'de dam foundation' including logos, photographs, and videos belong to 'de dam foundation'. If you have any inquiries about our contents, please do not hesitate to contact us to support@dedamfoundation.com.


Feedback & Inquiries

We are pleased to receive any feedback/enquiries concerning de dam foundation, support@dedamfoundation.com.