Orders

When the customer places an order via our webshop they make an offer to conclude a purchase agreement. We reserve the right to, in the event if the stock level was incorrect or in the event of unforeseen circumstances, not deliver the requested product(s).

'De dam foundation' reserves the right to adjust or alter the price of our products at our discretion at any given time. The same applies for our right to mention the correct price for an item that was incorrectly stated on the webshop at the time of ordering.

In the case we are unable to deliver the customer is contacted and will be given the opportunity to cancel the order, this in accordance with the terms in the confirmation of order. In the case of an advanced payment your money will be refunded within 30 days. When the product is available for later delivery a new delivery date will be offered. However if is not desirable you will also have the option to cancel the order.



Payment

Visa, Mastercard, American Express and ApplePay are offered type of payments. As soon as your order is submitted, you will receive a notification e-mail with the details and any optional payment options. For any question about your order, feel free to contact us at via our contact page or directly email us to info@dedamfoundation.com. We will reply you within 48 hours.



Shipping

Orders will be shipped within 2 days, except on weekend and holidays. After completing the checkout process, and your order is succeeded, confirmation e-mail will be sent to you (do not forget to check your spam inbox as well). In that mail, you can see the overview of your order and find your order number in this email. Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer. 

We will be using PostNL and UPS/DHL (for orders within/outside the European Union) as our shipping partner. Our rates can be found on our Shipping page. When we dispatch your order you'll a receive a tracking code to follow your order process. As soon as your package(s) is at the sorting center of our shipping partner you will receive a tracking code to follow your order process. We are not responsible for any lost, damaged or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier. We provide many different shipping services. Please select your carrier carefully. Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer.



Return & refund policy

‘de dam foundation’ will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 14 days at your own expense. Products must be returned unworn, unwashed and undamaged condition in the original packaging. You can choose the items to be refunded or choose a new item/size. We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees.

All sales are final on sale items, we do not do price matching or price adjustments. After receiving your merchandise you have the right to open the package and check if everything is there, but the product must be returned in an unused state. The item(s) must be returned to us within 14 days after receiving. The product shall be returned inside all original packaging, price labels etc. without having been tampered with. Please note that, until the product reaches us, you are responsible for it. Also please return the package together with a dispatch number, so we will be able to trace it. The product must be complete with the original sales invoice and return form. 'de dam foundation' is not responsible for return-shipping costs.

Return policy: When the returned merchandise does not meet our requirements we reserve the right to refuse the return or exchange. All the original packaging must be accompanied with the item including accessories, hang tags, authenticity cards, shoe boxes and dust bags, and the item itself must be returned in its original condition. We do not accept shoes that are returned without a box, marked soles, or a damaged box. We will send these back to the customer without granting a refund. 

Return-shipping costs: Customer will be charged for the return-shipping costs. We strongly recommend purchasing tracking and or delivery confirmation. This is because of the fact that you are responsible of the package when it gets lost or otherwise not received.



Exchange Policy

If you want to exchange your product please contact us at info@dedamfoundation.com. Please do this as soon as possible to ensure the desired other colour or size of your product is reserved for you. The maximum amount of days to exchange your product is 14 days after receiving it. All full price items are eligible for a one time exchange. The same term and conditions apply to exchanges as they do to returns. Note that extra shipping costs may apply to an exchange.



Content

All the content found on the website and webshop of 'de dam foundation' including logos, photographs, and videos belong to 'de dam foundation'. If you have any inquiries about our contents, please do not hesitate to contact us to info@dedamfoundation.com.



Feedback & Inquiries

We are pleased to receive any feedback/enquiries concerning de dam foundation, info@dedamfoundation.com.At 'de dam foundation' we respect your online privacy rights and also realize the importance of the protection of your personal details. We provide you with this information to fully inform you of our Privacy Policy. By visiting our webshop at www.dedamfoundation.com, you are consenting and accepting to the described practices here in our Privacy Policy.

At 'de dam foundation' we respect your online privacy rights and also realize the importance of the protection of your personal details. We provide you with this information to fully inform you of our Privacy Policy. By visiting our webshop at www.dedamfoundation.com, you are consenting and accepting to the described practices here in our Privacy Policy.



What kind of personal information do we collect?

When placing an order or registering for a service with us we will be collecting personal information in several ways. When you place an order with us, we will hold the personal information we need to fulfil your order. Falling below are your name, email address, home address, shipping and credit card billing address. We will never share any saved credit card information with third parties, we will only use it to process your order, using our Payment Service Provider’s systems. 

When registering however you are aware that you are consenting to the collection of your personal data.



Cookies

In order for our site to work optimal the site uses cookies, these are small files sent by us to your computer or other device, which we than can access when you visit our webshop in the future. You can delete any cookies that we sent of were sent earlier by other websites. To delete the cookies go your Internet browser settings and delete your history and cookies there. For more information on cookies and how to control and delete them visit www.allaboutcookies.org . We do like to remind you that when you disable and/or delete your cookies in the future you may not use our site in its most optimal way.



How will we be using your information?

The main purpose of the collection of your personal details will be to process your order and payment. Next to that we the also use your personal details to deliver and fulfill your orders and to manage your account. Your personal information may also be disclosed to a fraud prevention agency of a credit reference, which may keep a record of that information. When we are legally obligated to do so, we may disclose any relevant information we have off you to the authorities. 

Once and a while we send our customers marketing updates of 'de dam foundation' but we do this only with your requested approval. We will not sell you personal information to any third party marketing company. At last we collect information about our site traffic, wish list, sales and any commercial information, which we can use to improve our site.



Update Privacy policy January 1st 2024

This privacy policy is based on the use of the website www.dedamfoundation.com and the services provided by 'de dam foundation' and starts on the 1st of January 2024. This privacy policy describes which personal data of our customers is processed by our company, and shared with other companies. Please note that we only share your personal data with other companies that actually help your customer experience and are needed to fulfil our services to you, such as our shipping partners, webstore software and payment processors.



Modifications and updates to this Privacy Policy

We reserve the right, at any time, to modify, alter, and/or update this Privacy Policy, and any such modifications, alterations, or updates will be effective upon the posting of the revised Privacy Policy. Your continued use of the services following our posting of any revised Privacy Policy will constitute your acknowledgement of the amended Privacy Policy.



Questions and concerns

Do you have any questions or concerns about your personal information and how we handle it? Please don’t hesitate to contact us via info@dedamfoundation.com.